FAQ's

RETURN INFO


We don't accept returns unless the item is defective. There are no order cancellations once the order has been submitted.

If you’re not completely happy with the products you’ve chosen, send it back to us within 7 days to exchange for any other Velvet Noir Beard Care product of equal or lesser value. Return shipping must be paid for by the returner. 

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FULFILLMENT INFO

What are your shipping rates?
Standard shipping (1-3 business transit days) is $4.99 to locations in the Domestic US. Expedited shipping (Overnight) is also available for all beard care emergencies.

When will my order ship?
Orders are processed and shipped out within 3 business days. Business day cut-off time is 3pm CST. 

Do you ship internationally?
Yes. International shipping rates are based upon your location. 

 

DELIVERY INFO

If you have had issues with your delivery, we encourage you to first contact your local Post Office. We are given the same information that you're able to access from the Order Tracking.

If you received an email that your package was "Delivered," yet you have not received it here are two tips to further help: 

  • USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
  • Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information

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