FAQ's

RETURN INFO


We don't accept returns unless the item is defective. There are no order cancellations once the order has been submitted.

If you’re not completely happy with the products you’ve chosen, send it back to us within 7 days to exchange for any other Velvet Noir Beard Care product of equal or lesser value. Return shipping must be paid for by the returner. 

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FULFILLMENT INFO

What are your shipping rates?
Standard shipping (2-3 business days) is $4 to locations in the Domestic US.
Expedited shipping (Overnight) is also available for all beard care emergencies.

When will my order ship?
Orders are processed and shipped out within 3 business days. Business day cut-off time is 3pm CST. Our Shipping Days are Tuesday's and Friday's. We do not ship on weekends or federally recognized holidays. 

 


Do you ship internationally?
Yes. International shipping rates are based upon your location. 

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