FAQ's

RETURN INFO

We don't accept returns unless the item is defective. There are no order cancellations once the order has been submitted.


FULFILLMENT INFO

What are your shipping rates?

We ship UPS (1-3 business transit days) to the Domestic US. Transit times only refer to the length of time your package will take to arrive once it leaves our facility. Expedited shipping (Overnight) is also available for all beard care emergencies.

When will my order ship?

Our average processing times are 2-3 business days. On the rare occasion of storewide and super popular sales, our processing times may extend a bit longer. Due to how orders are printed and factors involving order payment verification, we do not count the day the order is placed as a processing day. Day 1 is the business day after your order is placed.

Do you ship internationally?

Yes, via DHL. 

Will there be duties/taxes on my package?

Due to the small stated value amounts entered by our fulfillment center it is not often that our customers receive duty/extra charges upon import. With that said every country reserves the right to charge tax on any imports, which is entirely out of our control.


In the rare event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your countries customs department. For an exact costs of these fees you should see your local post office or customs office. We will not be responsible for such expenses under any circumstances

DELIVERY INFO

If you have had issues with your delivery, we encourage you to first contact your local UPS or DHL operator. We are given the same information that you're able to access from the Order Tracking. 

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