We don't accept returns unless the item is defective. There are no order cancellations once the order has been submitted.
If you’re not completely happy with the products you’ve chosen, send it back to us within 7 days to exchange for any other Velvet Noir Beard Care product of equal or lesser value. Return shipping must be paid for by the returner.
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What are your shipping rates?
We ship UPS (1-3 business transit days) to the Domestic US. Transit times only refer to the length of time your package will take to arrive once it leaves our facility. Expedited shipping (Overnight) is also available for all beard care emergencies.
When will my order ship?
Our average processing times are 2-3 business days. We ship Monday & Thursday. On the rare occasion of storewide and super popular sales, our processing times may extend a bit longer. Due to how orders are printed and factors involving order payment verification, we do not count the day the order is placed as a processing day. Day 1 is the business day after your order is placed.
Do you ship internationally?
If an order is returned to us for any reason not of our own, there is a $8.99 shipping cost + 20% restocking fee to get a replacement order shipped out
If you have had issues with your delivery, we encourage you to first contact your local UPS. We are given the same information that you're able to access from the Order Tracking.